Privacy and Security Policy
All services provided in our store inan BROTHERS FOTOĞTUR.GID.EML.TEK.İTH.İhR.NAK SAN LTDŞTİ belong to our company and are operated by our company.
Our company may collect personal data for various purposes. Below is how and how the collected personal data is collected, how and how it is protected.
By filling out various forms and questionnaires on our Membership or Store, a number of personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) are collected by our Store due to the nature of the work.
Our company may send campaign information, information about new products, promotional offers to its customers and members in some periods. Our members can make any choice about whether to receive such information while becoming a member, then change this selection in the account information section after logging in or notify them via the link in the information message.
Personal information transmitted to our store electronically by our members during the approval process carried out through our store or by e-mail will not be disclosed to third parties except for the purposes and scope determined by the "User Agreement" we have made with our Members.
In order to identify problems with the system and to quickly resolve any problems or disputes that may arise with the service provided, our Company registers and uses the IP address of its members. IP addresses can also be used to identify users in a general way and collect comprehensive demographic information.
Our company may use the information requested for the purposes and outside the scope determined by the Membership Agreement for direct marketing by itself or the persons with whom it cooperates. Personal information can also be used to contact the user if necessary. Information requested by our company or information provided by the user or information about transactions made through our Store; It can be used by our company and its collaborators for various statistical evaluations, database creation and market research without disclosing the identity of our members for the purposes and scope determined by the "Membership Agreement".
Our company undertakes to keep confidential information strictly private and confidential, to consider it a burden of confidentiality, and to take all necessary measures and take due care to ensure and maintain confidentiality, to prevent all or any part of classified information from entering the public domain or unauthorized use or disclosure to a third party.
CREDIT CARD SECURITY
Our company prioritizes the safety of credit card holders who shop on our shopping sites. Your credit card information is not stored in any way in our system.
There are two things to look out for to understand that you are on a secure site when you enter the process of transactions. One of them is a key or lock icon located in the bottom row of your browser. This indicates that you are on a secure website and any information is encrypted and protected. This information is used only depending on the sales process and in the direction of the instructions you provide. The information about the credit card used during the purchase is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol regardless of our shopping sites and delivered to the relevant bank for questioning. If the card's availability is confirmed, the purchase will continue. Since no information about the card can be viewed or saved by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, in order for the first-time ordering customers from our shopping sites to reach the supply and delivery stage of their orders, it is necessary to confirm the accuracy of their financial and address/phone information. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.
Only you can access and change all the information you provide when you become a member. If you securely protect your member login information, it is not possible for others to access and modify information about you. For this purpose, it is acted within the 128-bit SSL security area during membership operations. This system is an international encryption standard that cannot be broken.
Internet shopping sites with information lines or customer service services and where open address and telephone information are specified are more preferred today. In this way, you can get detailed information about all the issues you have in mind and get healthier information about the reliability of the company providing online shopping services.
Note: We recommend that internet shopping sites include the company's open address and phone. If you are going to shop, make a note of all the phone / address information of the store where you bought the product without making your purchase. If you don't trust me, confirm by phone before shopping. All information about our company and the location of the company are specified in all our online shopping sites.
NATIONAL ORDER CREDIT CARD INFORMATION SECURITY
Your identity and credit card information that you will send to us by credit card mail-order method will be stored by our company according to the principle of confidentiality. This information is held for 60 days against any objections to withdrawals from the credit card that may occur with the possible bank and is then destroyed. If any price other than the mail-order form you send us for the price of the products you order is withdrawn from your card, you may naturally object to the bank and do not pose a risk as you may prevent payment of this amount.
THIRD-PARTY WEBSITES AND APPLICATIONS
1. To comply with the requirements of the rules of law issued and in force by the competent legal authority such as Law, Decree of Law, Regulation, etc.;
2. In order to fulfill the requirements of the "Membership Agreement" and other agreements concluded by our Store with users and to implement them;
3. Requesting information about the users for the purpose of conducting an investigation or investigation carried out duly by the competent administrative and judicial authority;
4.Where it is necessary to provide information to protect the rights or security of users.
Never write down your credit card number or passwords in the emails you send to customer service of our store regarding any of your orders. The information contained in the emails may be seen by third parties. Under no circumstances can our company guarantee the security of the information transferred from your emails.
Our company may obtain information about the use of the website by users and users who visit our store using a technical contact file (Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.
The technical contact file helps obtain statistical information about how many people visited the site, for what purpose, how many times a person visited the site, and how long they remain on the site, and dynamically generate ads and content from user pages specially designed for users. The technical communication file is not intended to receive data or other personal information in main memory or from your email. Most browsers are initially designed to accept the technical communication file, but users can change the settings to ensure that the technical communication file does not arrive or that an alert is issued when the technical communication file is sent.
If there is a problem with the products you have purchased from our online store or if the products you have purchased do not meet your needs, you can return them after delivery. The legal period specified for the return of the products is 14 days, provided that the products you will return have not lost their resold status. Non-invoiced refunds are not accepted.
The product must be delivered within the return period. If the product was purchased online, you can check the online exchange terms. The store must have the product invoice with it for a refund.
Purchased products ;
- It must not be used and worn.
- It must be in the original package.
- Original labels must be in place.
- Accessories must be in full and original package.
You can return the products you want to return with Speed Shipping. You will not be charged for your shipments sent due to return or exchange.
If the products you have purchased from our online store comply with the exchange conditions, you can also change it within 30 days by declaring your invoice from our Stores.
For payments made by credit card, before the product amount is deposited into your account, it is necessary to contact us and check the compliance with the return conditions. After these processes, the amount of the product is deposited into your account within 10 working days. Since the reflection of this amount on your accounts after the transfer to the bank is entirely related to the bank transaction process, it will not be able to intervene puzzletourism.com possible delays.